Senior Training Specialist - Fintech Company - Bangalore

☞ Excel HR Services

View: 106

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Consulting / Customer Service Production / Operation

Industry: Miscellaneous

Position: Associate/Senior Associate -(Technical)

Job type: Full Time, Permanent

Salary: ₹ 6,50,000 - 8,50,000 P.A.

Experience: 2 - 7 years

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Job content

Senior Training Specialist I, CX
A Trainer maximizes contact center representatives effectiveness by ensuring representatives
have a thorough knowledge of products, services, can effectively use closing skills, resolve
problems and provide positive customer experience to existing and potential customer base.
Job Duties and Responsibilities:
• Plans, conducts, coordinates, and implements a comprehensive training program for staff. Training
components will be geared toward new hires, existing staff, and individuals who seek one-on-one
assistance.
• Prepares new representatives by conducting a training session on service processes; developing
individual coaching plans; providing resources and assistance and scheduling ongoing training.
• Determines training needs by observing training needs and customer experience results reports;
conferring with management.
• Develops individual results by providing coaching; conducting training sessions; developing outcome
improvement resources.
• Improves training effectiveness by developing new approaches and techniques; making support readily
available; integrating support with routine job functions.
• Engages in all customer service delivery tasks, including but not limited to process improvement, group
and individual call observation, quality calibration and mentoring activities.
• Thorough understanding of competition within industry and new product development and launches.
• Performs all other duties as required.
Required Qualifications
• A graduate in any stream
• Excellent presentation skills (verbal and written), as well as ability to motivate, teach and inspire staff. •
Operational knowledge of MS Office: Excel, Word and PowerPoint.
• Ability to develop training and methodology programs that are unique to the organizations goals.
• Customer service training experience (minimum of 3 years in industry or related field).
• Ability to problem-solve.
• Strong analytical and decision-making skills.
• Self-development skills.
• Ability to handle multiple projects and prioritize.
Work experience:
Minimum of 2 years of relevant work experience in a similar domain and role


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Deadline: 20-06-2024

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