Service Assurance Expert

☞ Novartis

View: 106

Update day: 06-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: Legal / Contracts Health / Medical Care

Industry: Healthcare

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Job content

105,000 people re-imagining medicine for more than 750 million people globally. That’s also the number of people in Novartis you may impact as our new Integrated Services Associate as part of a team that enable, support and deliver major service transformation initiatives globally
  • Advanced Knowledge of ITSM tools like Servicenow.
  • Good experience in Service Management and managed Service Desk.
  • Should know Service Desk SLA Management
  • Good understanding of Incident, change, problem management and other ITIL processes.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Should have skill in Market based Quantitative and Qualitative Research & Team and stakeholder Management
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities around Service Management.

Minimum requirements

  • Proven working experience as a Service Management and Data Analyst.
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with reporting packages
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)• Good knowledge of MS- Office – PowerPoint, Word and Excel.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings
  • Knowledge of any BI tools is desirable
  • Graduate in Computer Science, Information Management or Statistics
  • Should have 10 years of working exp

Why Novartis?

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Division

CTS

Business Unit

IT NBS

Country

India

Work Location

Hyderabad, AP

Company/Legal Entity

Nov Hltcr Shared Services Ind

Functional Area

Information Technology

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No
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Deadline: 20-06-2024

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