Service Delivery Line Manager Job stage 9

Job content

Our Exciting Opportunity:

We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.

As an SDM (Service Delivery Manager), you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.

All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson’s values, ethics and culture of the organization to ensure excellent performance.

You will:

Ensure service delivery execution

Be responsible for driving and supporting services sales

Build a productive work environment for individuals and own organization

Drive performance management (process)

Drive competence management

Conduct Resource management

Look after unit finance within your group.

To be successful in the role you must have:

Education: M.SC, MBA or equivalent through experience

Min years of experience: (Recruiter to supply)

Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)

Deep understanding of Service Delivery process, models, and strategy

Knowledge of the sales process

Customer and market insight

Excellent Social and communication skills

Financial acumen and skills

Formulating strategies and concepts

Adhering to principles and values

Leading, supervising, and responding to change in a high pace environment.

Additional Requirements:

(Recruiter to include as needed)

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Andhra Pradesh : Anantapur || Australia : Australian Capital Territory : Canberra || Australia : New South Wales : Lane Cove || Australia : New South Wales : North Ryde, 112-118 Talavera Road || Australia : New South Wales : North Ryde, 11C Talavera Road || Australia : New South Wales : Parramatta || Australia : New South Wales : Pyrmont || Australia : New South Wales : Roseberry, 5/11 Mentmore Ave || Australia : New South Wales : St Leonards || Australia : New South Wales : Sydney || Australia : Queensland : Brisbane || Australia : Queensland : West End || Australia : South Australia : Eastwood || Australia : South Australia : Wayville || Australia : Tasmania : Hobart || Australia : Tasmania : Kings Meadows || Australia : Victoria : Dandenong || Australia : Victoria : Docklands || Australia : Victoria : Port Melbourne || Australia : Victoria : South Melbourne || Australia : Victoria : South Melbourne, 20-22 Albert Road || Australia : Western Australia : Perth, 250 St Georges Tce || Australia : Western Australia : Perth, 80 Stirling Street || Bangladesh : Barisal : Barisal || Bangladesh : Chittagong : Chittagong || Bangladesh : Dhaka : Dhaka || Bangladesh : Khulna : Jessore || Bangladesh : Rajshahi : Bogra || Bangladesh : Sylhet-Bangladesh : Habiganj || Bangladesh : Sylhet-Bangladesh : Maulvibazar || Bangladesh : Sylhet-Bangladesh : Sunamganj || Bangladesh : Sylhet-Bangladesh : Sylhet || India : Andhra Pradesh : Bhimavaram || India : Andhra Pradesh : Guntoor || India : Andhra Pradesh : Hyderabad || India : Andhra Pradesh : Nizambad || India : Andhra Pradesh : Rajahmundry || India : Andhra Pradesh : Tadepalligud || India : Andhra Pradesh : Tirupati || India : Andhra Pradesh : Vijayawada || India : Andhra Pradesh : Vishakpatnam || India : Andhra Pradesh : Vizag || India : Andhra Pradesh : Vizianagaram || India : Andhra Pradesh : Warangal || India : Assam : Guwahati || India : Assam : Jorahat || India : Assam : Shillong || India : Assam : Silchar || India : Assam : Tejpur || India : Bihar : Patna || India : Delhi : New Delhi || India : Gujarat : Ahmedabad || India : Haryana : Ambala || India : Haryana : Bhiwani || India : Haryana : Gurgaon || India : Haryana : Hissar || India : Haryana : Karnal || India : Haryana : Panipat || India : Haryana : Rewari || India : Haryana : Rohtak || India : Himachal Pradesh : Baddi || India : Himachal Pradesh : Mandi || India : Himachal Pradesh : Nahan || India : Himachal Pradesh : Parwanoo || India : Himachal Pradesh : Shimla || India : Jammu and Kashmir : Anantnag || India : Jammu and Kashmir : Baramulla || India : Jammu and Kashmir : Jammu || India : Jammu and Kashmir : Samba || India : Jammu and Kashmir : Srinagar || India : Jammu and Kashmir : Udhampur || India : Jharkland : Ranchi || India : Karnataka : Bangalore || India : Karnataka : Belgaum || India : Karnataka : Bellary || India : Karnataka : Bijapur || India : Karnataka : Davangere || India : Karnataka : Hubli || India : Karnataka : Mangalore || India : Karnataka : Mysore || India : Karnataka : Shimoga || India : Kerala : Calicut || India : Kerala : Cochin || India : Kerala : Ernakulam || India : Kerala : Kannur || India : Kerala : Kollam || India : Kerala : Kottayam || India : Kerala : Malappuram || India : Kerala : Thrissur || India : Kerala : Trivandrum || India : Madhya Pradesh : Bhopal || India : Madhya Pradesh : Bilaspur || India : Madhya Pradesh : Indore || India : Maharashtra : Mumbai || India : Maharashtra : Pune || India : Nagaland : Dimapur || India : Orissa : Bhubaneshwar || India : Orissa : Sambalpur || India : Pondicherry : Pondicherry || India : Punjab : Amritsar || India : Punjab : Barnala || India : Punjab : Bathinda || India : Punjab : Chandigarh || India : Punjab : Gurdaspur || India : Punjab : Hoshiarpur || India : Punjab : Jalandhar || India : Punjab : Ludhiana || India : Punjab : Mohali || India : Punjab : Pathankot || India : Punjab : Patiala || India : Rajasthan : Ajmer || India : Rajasthan : Alwar || India : Rajasthan : Badmer || India : Rajasthan : Bharatpur || India : Rajasthan : Bikaner || India : Rajasthan : Jaipur || India : Rajasthan : Jaipur Facto || India : Rajasthan : Jaisalmer || India : Rajasthan : Jhunjuna || India : Rajasthan : Jodhpur || India : Rajasthan : Kota || India : Rajasthan : Sikar || India : Rajasthan : Swaimadhupur || India : Rajasthan : Tonk || India : Rajasthan : Udaipur || India : Tamil Nadu : Chennai || India : Tamil Nadu : Coimbatore || India : Tamil Nadu : Erode || India : Tamil Nadu : Madurai || India : Tamil Nadu : Salem || India : Tamil Nadu : Tanjore || India : Tamil Nadu : Thirunavelli || India : Tamil Nadu : Trichy || India : Tamil Nadu : Vellore || India : Tripura : Agartala || India : Uttar Pradesh : Agra || India : Uttar Pradesh : Aligarh || India : Uttar Pradesh : Allahabad || India : Uttar Pradesh : Bareilly || India : Uttar Pradesh : Etawah || India : Uttar Pradesh : Gorakhpur || India : Uttar Pradesh : Jhansi || India : Uttar Pradesh : Kanpur || India : Uttar Pradesh : Lucknow || India : Uttar Pradesh : Mathura || India : Uttar Pradesh : Meerut || India : Uttar Pradesh : Moradabad || India : Uttar Pradesh : Noida || India : Uttar Pradesh : Shahjahanpur || India : Uttar Pradesh : Varanas || India : Uttaranchal : Dehradun || India : Uttaranchal : Rudrapur || India : West Bengal : Durgapur || India : West Bengal : Kolkata || India : West Bengal : Siliguri || Indonesia : DKI Jakarta : Pulogadung || Indonesia : DKI Jakarta : WPI Jakarta || Indonesia : East Java : Surabaya || Indonesia : East Kalimantan : Balikpapan || Indonesia : North Sumatra : Medan || Indonesia : South Kalimantan : Banjarmasin || Indonesia : Sumatra : Riau || Malaysia : Selangor Darul Ehsan : Bukit Jelutong || Malaysia : Selangor Darul Ehsan : Shah Alam || Malaysia : Selangor Darul Ehsan : Subang Jaya || Malaysia : Selangor Darul Ehsan : Sunway || Myanmar : Ayeyarwady : Pathein || Myanmar : Bago : Bago || Myanmar : Chin : Hakha || Myanmar : Kachin : Myitkyina || Myanmar : Kayah : Loikaw || Myanmar : Kayin : Pa-An || Myanmar : Magway : Magway || Myanmar : Mandalay : Mandalay || Myanmar : Mandalay : Pyinmana || Myanmar : Mon : Mawlamyine || Myanmar : Rakhine : Sittwe || Myanmar : Sagaing : Sagaing || Myanmar : Shan : Taunggyi || Myanmar : Tanintharyi : Tavoy || Myanmar : Yangon : Yangon || New Zealand : Auckland : Auckland || New Zealand : Auckland : Epsom || New Zealand : Wellington : Wellington

Req ID: 652416