Service Desk Agent (voice) || Hyderabad

☞ 2coms

View: 102

Update day: 06-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: Consulting / Customer Service Production / Operation

Industry: BPO Call Centre

Position: Associate/Senior Associate -(Technical)

Job type: Full Time, Permanent

Salary: ₹ 50,000 - 2,00,000 P.A.

Experience: 0 - 5 years

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Job content

We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of
a winning team then please go thorugh the JD Below
Be part of a team of technical experts, motivated by a desire to facilitate customers and be

responsible for providing voice/non - voice support

Handle complex customer scenarios, documenting solutions, and effectively providing

dependable and timely resolution to all product related technical issues experienced by

customers

Provide remote infrastructure support delivery and performing problem cause analysis

Collaborate with fellow support colleagues and other internal organizations to provide superior

customer service

Act as a customer advocate by working directly with customers on high priority issues to deliver

timely resolution and capture customer feedback to influence process/product improvements.

Anticipate customer needs and effectively addressing concerns related to their issue or

resolution

Provide direct technical assistance to customers via phone, email, and chat.


Requirements
Must Have’s:
0 - 3 years of experience in Service Industry

General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and

Active Directory

Proficient in handling customer queries across the globe (primarily United States

Exceptional verbal and communication skills

Unparalleled Listening and Comprehension capabilities

Proven service industry front line experience with handling high value/critical customers

Goodto Have:
Demonstrates knowledge on Quality Management Program.
Preferred MCP/MSCE/MSCA/MCITP or HDI CSS
ITIL knowledge of V2 or V3 or V4 especially on Service Desk, Incident, Problem, and Change
Management preferred


Benefits
SALARY : 1 yr Experience is Upto 25k CTC (Depending on the Last drawn salary, Interview &. skill set)
2 yrs and above experience is upto 30k CTC (Depending on the Last drawn salary, Interview &. skill set)

LOCATION : Hydrebad

WORK FROM HOME

P.S. Must have a Laptop & WIFI

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Deadline: 20-06-2024

Click to apply for free candidate

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