Service Monitoring Analyst - Junior & Senior

☞ Art Technology and Software India (PVT) Ltd.

View: 101

Update day: 06-05-2024

Location: Ernakulam / Kochi / Cochin Kerala

Category: Consulting / Customer Service Production / Operation

Industry: IT Services & Consulting

Position: Associate/Senior Associate -(Technical)

Job type: Full Time, Permanent

Salary: ₹ 2,50,000 - 5,50,000 P.A.

Experience: 2 - 7 years

Loading ...

Job content

Junior 2 - 4 years experience

Senior 5 - 8 years experience

Total Openings : 7 ( 6 juniors & 1 Seniors )



Job Summary

Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).

Key responsibilities include, but are not limited to:

  • Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)
    • Eyes on glass
    • Dashboard monitoring
    • Investigation of alerts
  • A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions
  • Immediate escalation of potential issues as per defined processes
  • Continually improving the effectiveness and targeting of monitoring
  • Providing insights to clients and colleagues from monitoring

The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.


Responsibilities

  • A track record of success in a monitoring role.
  • Background in Financial Services, understanding of Cards is desirable
  • An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage
  • Keen attention to detail
  • A strong sense of urgency
  • Excellent oral and written communication skills in English
  • Ability to perform both within a team and autonomously
  • Experience in office software applications such as Word, Excel, email and browsers.
  • Have a genuine passion for technology


Desired Candidate Profile


  • Experience with the following:
  • Monitoring tools and dashboards
  • JIRA Service Management/Confluence
  • Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line


Loading ...
Loading ...

Deadline: 20-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...