SIAM Functional Consultant

Job content

SIAM Functional Consultant

Location:Noida & Bangalore

Experiences: 5-12 Years

This is a SIAM Centre of Excellence (COE) position, and the candidate must have a zeal to work on designing new offerings, supporting organization initiatives aimed at developing/uplifting SIAM COE capability and delivery SIAM Projects with desired quality and within timelines.

The role involves build/transition of the processes, perform gap analysis, requirements gathering and consultative discussions with customers & suppliers in the SIAM ecosystem, building functional specifications, provide trainings, onboard suppliers, setup Service Management Office, SIAM governance, SIAM supplier performance reporting framework.​

The selected candidates will be required to learn SIAM and undergo series of trainings related to SIAM, ITSM within first 3 months of joining.

Key Responsibilities:

• Establishing and executing strategic and tactical plans for a full-scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery.
• Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework
• Support creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred.
• Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework
• Demonstrates excellent consultative solution skills during various phases of the bid.
• Build plan & Service Management Implementation Roadmap and strong understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors
• Deliver Service Management Implementation Projects, Due Diligence, or Assessment as a Lead or Consultant
• Prepare clear, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustworthy image.
• Interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.
• Work as part of the bid team and provide support to the functional group personnel working together.
• Develop proposals and recommendations to drive process improvement decisions.
• Demonstrate excellent research skills to work on offering development, offering enhancement and support SIAM COE initiatives for capability development
• Manage Relationship at Senior management and act as an advisor to the customer.
• Be a change evangelist in socializing all the new initiatives.

Skill Set:

•  Ambitious, has pride in his/her work & attention to detail
• Expertise in interfacing with internal customers, external vendors and global teams
• Experience of working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliveries.
• Comfortable and effective dealing with all levels within the organization, including Executive Management.
• Demonstrates a positive attitude/energy.
• Takes ownership, follows through, and delivers on commitments.
• Strong negotiation skills
• Project Management
• Strong documentation skills including business case presentations and excel skills

Desired Profile - Experience

Must:

• Process development and process engineering
• Experience leading in process implementation & improvement projects.
• Process Consulting
• Process audit, assessment and GAP analysis

Preferred:

• Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM Architecture design
• Transition, Due Diligence experience preferred.
• Process operation and maintenance support

Qualification

• Min. 15yrs of regular education
• ITIL Intermediate is a must, exposure to ISO
• SIAM Foundation is a must
• One or more technology specific industry certifications