Specialist, HRIS Support

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

CommScope is a global innovator in broadband technology. Our team collaborates with leading Service and Content Providers to build entertainment and communication solutions that are personalized and mobile. At CommScope, we are constantly redefining connectivity to power a smarter, simpler, more connected world. CommScope customers include service providers (cable, broadband, telco, satellite), commercial verticals, small enterprises, and the people they serve. We win when our customers win…and that drives everything we do!

What is Expected:

The HRIS Support Specialist is a critical resource in delivering an excellent employee experience. You will be responsible for responding to internal customer issues and requests, troubleshooting HR technology issues within our SuccessFactors suite of products and potentially other HR technology applications. Using our case tracking technology, training documentation and knowledge base, they will analyze issues, solve problems, and collaborate with other technical team members to deliver resolutions and outstanding experiences as well as opportunities for technology enhancements.

Specific Responsibilities:

• Supports, diagnoses, analyzes, and resolves first-level HR systems user incidents and fulfills first-level user requests in compliance with HR technology policies, procedures, and best practices
• In resolving user issues, keeps employee data secure at all times
• Meets or exceeds expectations regarding customer satisfaction, user experience, and job performance
• Provides support via chat, telephone and email regarding transaction processes and systems issues.
• Resolves basic issues directly; calls out more complex issues to HR systems analysts and administrators or CommScope IT as needed.
• Identifies and communicates continual improvement opportunities, especially those associated with enhancing functionality and user experience as well as reducing ticket volumes and time to resolution.
• Tests new systems and new functionality in collaboration with development and/or project teams.
• Executes system maintenance and support activities in a timely, high-quality manner.
• Acquires the knowledge and skill to perform ongoing HR/employee data audits to support HR Technology’s drive for 100% data integrity.
• The role will involve working in US shifts.

You will Excite us if you have:

• Ability to deliver support in a patient, positive manner
• Proven oral and written communication skills
• System savvy; basic technical knowledge of SuccessFactors or other HCM system/suite
• Analytical skills and attention to detail; high degree of curiosity and initiative
• Familiarity with human resources policies and procedures to ensure the HRIS Team meets organizational needs and goals
• Ability to maintain the highest level of confidentiality and discretion
• Ability to handle challenging priorities and function in a fast-paced environment
• Ability to work early mornings, evenings and weekends if needed
• Proficient with Microsoft Office or related software

Education and Experience:

• Preferably two years of SuccessFactors Employee Central and SAP HCM strongly desired.
• Bachelor’s degree in Computer Science, Human Resources, Business Administration, Information Technology, or related field desired
• Minimum 1-2 years in a customer facing role, preferably in a business setting

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what’s next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at careers.commscope.com/eeo