Specialist - Service Now

☞ Lennox India Technology Centre

View: 106

Update day: 04-06-2024

Location: Chennai Tamil Nadu

Category: IT - Software

Industry: IT Services IT Consulting Information Services Telecommunications

Position: Mid-Senior level

Job type: Full-time

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Job content

Company Profile

Lennox International(LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Responsibilities:

  • ServiceNow developer will responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into working solutions.
  • Leverage Service Portal framework to improve the user experiences on the IT Portal interface.
  • Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
  • Work with the business partner to validate the solution and assist in the successful migration of products to Production environment.
  • Take part in process improvement initiative to standardize the solution on the ServiceNow platform.
  • Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
  • Prepare process flow and user guide documents based on the needs of the projects.
  • Troubleshoot open incidents and perform RCA (root cause analysis) of the same.
  • Support business users with any functional related queries, post-delivery of the business requirements as and when needed.

Requirements:

  • Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
  • Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
  • Service Portal Implementation experience.
  • Experience in install, upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
  • Performance Analytics implementation experience.
  • Experience in requirement gathering, business documents creation and presentation.
  • Good communication and analytical skills.
  • Ability to work independently with limited supervision.
  • Knowledge of ITIL process is a plus.
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Deadline: 19-07-2024

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