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Sr. Customer Relationship Executive - Kochi
View: 106
Update day: 27-04-2024
Location: Ernakulam / Kochi / Cochin Kerala
Category: Sales
Industry: Retail
Position: Entry level
Job type: Full-time
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Job content
Key Responsibilities:- Client Engagement: Greet and welcome customers to the boutique, creating a warm and inviting atmosphere. Listen to their needs, preferences, and desires to offer personalized assistance.
- Product Knowledge: Develop in-depth knowledge of our watch collections, including their history, craftsmanship, and unique features. Stay updated on the latest trends and innovations in the luxury watch industry.
- Sales and Consultation: Guide clients through the selection process, providing expert advice and recommendations based on their preferences. Assist clients in making informed decisions, ensuring they find the perfect timepiece.
- Customer Relationship Management: Maintain a database of client information and preferences to foster long-term relationships. Follow up with clients and provide after-sales support, including servicing and maintenance advice.
- Visual Merchandising: Assist in maintaining an aesthetically pleasing boutique environment by ensuring watches are displayed attractively and in an organized manner.
- Inventory Management: Monitor stock levels, assist with inventory counts, and communicate product availability to clients.
- Sales Targets: Achieve and exceed monthly sales targets while maintaining a high level of customer satisfaction.
- Compliance: Adhere to company policies and procedures, including ethical sales practices and compliance with all industry regulations.
- Bachelor’s degree in Business, Fashion, or a related field is preferred.
- 2 - 7 years of experience in luxury retail sales, preferably in high-end fashion or luxury watches.
- Proven track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills.
- Passion for luxury fashion and watches.
- Strong customer service orientation.
- Ability to work in a fast-paced, dynamic environment.
- Attention to detail and a keen eye for aesthetics.
- Proficiency in using Point of Sale (POS) systems.
- Flexibility to work weekends and holidays as required.
- Competitive salary and commission structure.
- Employee discounts on luxury watches.
- Opportunities for professional growth and development.
- Health and wellness benefits.
- A supportive and collaborative team environment.
- Training and ongoing education in luxury watch products.
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Deadline: 11-06-2024
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