Sr. Officer/Officer-Card Operations (FRM)

☞ BoB Financial Solutions

View: 78

Update day: 20-05-2024

Location: Mumbai Maharashtra

Category: Finance / Bank / Stock

Industry:

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Job content

Key highlights of the role are listed below (purely indicative and not limiting):
This position would include the mentioned set of responsibilities but not limited to:

  • Proactively action regularly on RBI Banking Ombudsmen, Escalation, FRM, Risk & Compliance emails for escalated dispute cases.
  • Manage complete chargeback Processes (Issuing & Acquiring Chargeback Knowledge), Identify Risk Control Issues in the process.
  • Manage relationship with Operations Unit head to ensure the control environment and reporting is robust
  • Creating robust MIS and assess chargeback performance and control adherence
  • Report over all chargeback operations in a timely manner
  • Oversee all network settlement activity to be performed on timely basis
  • Timely reconciliation of chargeback, monetary adjustments and network General Vouchers & Tally ledgers (VISA/MasterCard/RuPay)
  • Monitoring of all Settlement transactions and correspondence with Banks
  • Review the chargeback related supporting docs for chargeback, Download Representment documents from network portal & share with cardholder and also immediate communication with cardholder and Pre-arbitration action.
  • Analysis and Representation of the chargebacks-Acquiring side & preparing documentation for the same. (Scanning & uploading of c/s & document copies).
  • Responding to Pre-Arbitration, Pre-compliance and Arbitration & Compliance filling.
  • Maintenance, Management and fund related activities of various Bank Accounts, General Ledger and Reconciliation of Chargeback recoverable heads.
  • Understand merchant fraud trends and manage early detection and reduction of financial exposures. Tracking chargeback and refers fraudulent activity to the appropriate action
  • Decision making in a timely manner balancing between need of actions and related analysis
  • Understands compliance, regulatory guidelines and practices.

Applicants should possess the following attributes:

  • Candidate should have handled profile related to chargebacks
  • Candidate should have effective communication skills

Last Date of Application- 31st May 2024


About Company

BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non–Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.

The company’s core business is credit card issuance.

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Deadline: 19-06-2024

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