Strategic Account Manager - Account Management

☞ Photon

View: 101

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: IT - Hardware / Networking Information Technology

Industry: Software Develpment

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Job content

Responsibilities:
Be the primary point of contact and build long-term relationships with customers

Help customers through email, phone, online presentations, screen-share and in person meetings

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Monitor and analyze customer’s usage of our product

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Liaise between the customer and internal teams

Requirements:
Proven account management or other relevant experience

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Bachelor’s Degree in appropriate field of study or equivalent work experience

Deep digital understanding

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, reliability and maturity

Ability to prioritize among competing tasks

Critical thinking and problem solving skills

Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology

Excellent time and project management skills. You’re always looking to improve inefficient processes

Keen attention to detail and adherence to deadlines

Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
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Deadline: 20-06-2024

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