Subject Matter Expert - Procurement

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Subject Matter Expert - Procurement

JOB PURPOSE:

Support the Procurement Operations Processes by delivering quality services to Business Users & Vendors.

YOUR TASKS AND RESPONSIBILITIES:

Operations:

• Ensure that team exceeds TAT & accuracy on the assigned volumes with proper production planning.
• To be able to solve the process issues within the Procurement Operations and efficient Problem Solving
• Responsible for performing complex content management activities and clarifying operational issues;
• Guide business and procurement operations end2end with system and process handling;
• Create and maintain system parameters to ensure visibility of content based on system search functionalities;
• Create and maintain complex catalog and contract content to enable self-service procurement;
• Facilitate information gathering process with category sourcing, category management and respective supplier;
• Create & release purchase orders
• Process order confirmations of suppliers according to process documentation;
• Communication and alignment with Requisitioners in case of deviations within order confirmations with a medium level of complexity;
• Communication and collaboration with Sourcing, Content Management and other stakeholders;
• Act as a first point of contact for all requisitioning, purchasing and payment inquiries of high importance;
• Guide business and procurement operations end2end with system and process handling;
• Provide complex system support & trainings to users and procurement professionals via phone, mail or online;
• Administer & authorize users to operate in procurement system landscape;
• Build and maintain a procurement knowledge portal;
• To develop a strong control mechanism by conducting regular process reviews & take complete ownership of the processes, identify gaps & help the team to fix it proactively
• Be part of customer engagement through regular catchups & ensure team & self-respond to all queries within 24 hours.
• To develop strong training plan for new joiners & ensure to provide/facilitate buddy trainings, cross trainings, process updates & back up creating plan.
• Sharing process improvement ideas through PRISM, other forums etc., & support team in completing the value-added projects.
• To ensure all reporting activities such as Dashboards are done on time & reviewed.
• Adhering to Compliance Requirement of the Process

Reporting:

• Providing data for all reporting requirements (e.g.: Metrics, dashboards, customer visits etc.)
• Adhoc reporting required by Team leader/Customer
• Review of reports prepared by MIS/SPA/PA

WHO YOU ARE:

• Graduate/Post Graduate in Accounting with specialization in finance or any other accounting degree
• 5-8 years of experience in Procurement Operations Process, Reporting, Accounting etc
• End to End knowledge of Source to Pay Cycle.
• Knowledge of Excel and ERP (SAP), ARIBA
• Effective verbal, written communication and interpersonal skills
• Problem-solving skills
• Excellent analytical skills, self-driven & result Oriented
• Building strong stakeholder relationships and delivering customer centric solutions
• Operates effectively in an ambiguous environment
• Good communication skills
• Independent worker who can plan & work efficiently to meet tight deadlines
• Should be able to connect with the team & customers & demonstrate good networking abilities
• Attention to Detail