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Supervisor Quality
View: 104
Update day: 21-05-2024
Category: Quality Assurance / Quality Control
Industry: IT Services IT Consulting
Position: Mid-Senior level
Job type: Full-time
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Job content
Job Title:Supervisor QualityJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Key Responsibilities:- Process Analysis and Improvement: Identify opportunities for process improvement by analyzing existing workflows, identifying bottlenecks, and assessing performance metrics.
- Six Sigma Methodology: Apply Six Sigma principles, tools, and techniques to define, measure, analyze, improve, and control processes to drive efficiency and quality improvements.
- Data Collection and Analysis: Gather and analyze relevant data to measure process performance, identify trends, and determine root causes of issues or defects.
- Project Management: Lead cross-functional process improvement projects, develop project plans, set milestones, allocate resources, and ensure timely project execution and completion.
- Stakeholder Collaboration: Collaborate with different stakeholders, including managers, team leaders, and operational staff, to gather insights, understand process challenges, and implement improvement initiatives.
- Training and Coaching: Provide training and coaching to team members on Six Sigma methodologies, tools, and concepts to build a culture of continuous improvement.
- Documentation and Reporting: Document process changes, project results, and improvements achieved, and prepare regular reports to communicate progress to stakeholders and management.
- Quality Assurance: Monitor and evaluate process adherence to established Six Sigma standards and ensure ongoing compliance with quality requirements.
- Best Practices and Benchmarking: Stay updated with industry best practices, emerging trends, and advancements in Six Sigma methodologies to continuously enhance the process improvement initiatives.
- Bachelor’s degree in Business Administration, Engineering, or a related field.
- Green Belt Certification from a reputed institute is mandatory.
- Proven experience (2-3years) in process improvement, preferably within a BPO or similar operational environment.
- Strong knowledge of Six Sigma methodologies, tools, and statistical analysis techniques.
- Proficient in data analysis and visualization using tools such as Microsoft Excel, Minitab, or similar software.
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving skills to identify process improvement opportunities and implement effective solutions.
- Excellent communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
- Detail-oriented mindset with a focus on delivering high-quality results.
- Ability to adapt to a dynamic and fast-paced work environment.
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Deadline: 05-07-2024
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