Support Analyst

About BNP Paribas Group:

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 71 countries, with approximately 199,000 employees. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

About BNP Paribas India Solutions:

About Businessline/Function :

CIB Production

APS (Application Production Support) – Sr Support Analyst ( LAS APS )

Job Title:

Sr Support Analyst

Date:

01/Aug/2021

Department:

CIB Production – Global Banking APS

Location:

ISPL - MUMBAI

Business Line / Function:

CIB Production

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Responsible for L2 support activities for an applications which are used for Banking/Local Territory/Finance Applications. This is an extended team which works along with the team located in London.

Shift working to support application which is implemented in EMEA/NAR Region.

Shift timings - 09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Should be flexible to do 1 week of night shift per Quarter if required.

Responsibilities

Direct Responsibilities

• L2 Production support activity using .NET, Unix, SQL.
• Understanding of Application architecture.
• Deployments of the application on Production environment.
• Daily health check reporting and Active Monitoring.
• Knowledge on monitoring tools such as Geneos will be an added advantage.
• Train other team members and Jr. Resources on functional and technical topics.
• Responsible for Incident/Change/Problem Management.
• Responsible to drive meetings for Support related Activities.

Technical & Behavioral Competencies

Mandatory Skills:

.NET (C#)

SQL (Preferably MS SQL Server)

Good to Have:

UNIX / Java / VB Macro / Service Now

Strong written and verbal communication skills

Good Knowledge on Unix and Oracle, PL/SQL

ITIL Process knowledge

Ability to work in shifts and flexible hours on holidays and weekends in exigency situations

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Preferred to have

ITIL Certification

Prior Knowledge on Application Production Support

Knowledge on Payment and Finance domain applications.

Specific Qualifications(if required)

Graduate in any discipline or Masters in Information Technology

Overall 4 – 6 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications(if required)

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

CIB Production

APS (Application Production Support) – Sr Support Analyst ( LAS APS )

Job Title:

Sr Support Analyst

Date:

01/Aug/2021

Department:

CIB Production – Global Banking APS

Location:

ISPL - MUMBAI

Business Line / Function:

CIB Production

Reports to:

(Direct)

Sachin Mittal

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Responsible for L2 support activities for an applications which are used for Banking/Local Territory/Finance Applications. This is an extended team which works along with the team located in London.

Shift working to support application which is implemented in EMEA/NAR Region.

Shift timings - 09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Should be flexible to do 1 week of night shift per Quarter if required.

Responsibilities

Direct Responsibilities

• L2 Production support activity using .NET, Unix, SQL.
• Understanding of Application architecture.
• Deployments of the application on Production environment.
• Daily health check reporting and Active Monitoring.
• Knowledge on monitoring tools such as Geneos will be an added advantage.
• Train other team members and Jr. Resources on functional and technical topics.
• Responsible for Incident/Change/Problem Management.
• Responsible to drive meetings for Support related Activities.

Technical & Behavioral Competencies

Mandatory Skills:

.NET (C#)

SQL (Preferably MS SQL Server)

Good to Have:

UNIX / Java / VB Macro / Service Now

Strong written and verbal communication skills

Good Knowledge on Unix and Oracle, PL/SQL

ITIL Process knowledge

Ability to work in shifts and flexible hours on holidays and weekends in exigency situations

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Preferred to have

ITIL Certification

Prior Knowledge on Application Production Support

Knowledge on Payment and Finance domain applications.

Specific Qualifications(if required)

Graduate in any discipline or Masters in Information Technology

Overall 4 – 6 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications(if required)