Support Co-ordinator

☞ RDP Workstations Pvt.Ltd

View: 103

Update day: 30-05-2024

Location: Anantapur Andhra Pradesh

Category: IT - Software

Industry: IT Services IT Consulting Computer Hardware Manufacturing Computer Software

Position: Entry level

Job type: Full-time

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Job content

Exp: 0-3 years; Jobs / Support Co-ordinator Support Co-ordinator 0-3 Anantapur We are looking for a professional Post sales support executive who has hands on experience on Customer handling & Customer Support. The main role is to focus on keeping clients satisfied with the company’s services through fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. Responsibilities Serve as an escalation point for customer concerns if/when they arise Identify appropriate resolution to achieve client satisfaction on time Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. Determining ways to reduce costs without sacrificing customer satisfaction. Assessing customer feedback and using your creativity to establish, improve, and refine services. Remaining organized and meeting deadlines. Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise. Requirements A Bachelor’s degree. Experience in customer service, leadership, and logistics may be advantageous. Good computer skills and the ability to use business support software. Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail. Skill sets Customer Handling skills Presentation Skills Problem Solver Good Communication Computer Knowledge
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Deadline: 14-07-2024

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