Support Engineer Job stage 8

☞ Ericsson

View: 103

Update day: 06-05-2024

Location: Anantapur Andhra Pradesh

Category: IT - Software

Industry: Telecommunications

Position: Not Applicable

Job type: Full-time

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Job content

Our Exciting Opportunity:

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will:

Handle customer issues

Handle dedicated support

Handle Software Update Management (SUM)

Mentor Remote Service Gateway (RSG)

To be successful in the role you must have:

Education: (Recruiter to supply educational requirements)

Min years of experience: (Recruiter to supply)

Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)

Negotiation & argumentation skills

Planning & organizing skills

Delivering results & meeting customer expectations

Presentation & communication skill

Working with people

Applying expertise & technology

Additional Requirements:(Recruiter to provide as needed)

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
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Deadline: 20-06-2024

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