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Job content

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Why we are different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself
Here’s one of our own, talking about the culture, space and growth opportunities:https://www.youtube.com/watch?v=j8O37KNINdY

Job Description:
  • 3+ years of experience in implementation and troubleshooting of Commvault Backup and HPE Simplivity infrastructure
  • Experience in providing Level 2 support on any of the vendor Backup systems (Commvault)
  • Experience in Disaster Recovery & Business Continuity Management including Disaster Recovery Drills towards process optimization and assurance
  • Experience of implementation Data Management, Archiving and RBAC policies is an advantage
  • Experience with backup virtualization and quota management, LUN provisioning and mapping to UNIX, Windows and Linux servers (Physical/ Virtual) is desired
  • Must have experience and/or knowledge in capacity planning & forecasting and performance monitoring of backup subsystems
  • Must have knowledge and/or experience of operational monitoring and management tools (e.g. Solarwinds, Zabbix, Grafana/Graphite, Nagios, etc.).
  • Intermediate knowledge of Windows and Linux/Unix operating systems
  • Experience of firmware upgrade, configuration management & troubleshooting mirrors, vaults, and performance optimization is an advantage
  • Must have experience of backup solutions including backup software and hardware infrastructure configuration and management
  • Experience in developing and implementing Backup processes and data management policies
  • Experience on HCI and cloud (AWS, GCP, Azure, etc.) based Backup solution like Nutanix, NetApp CVO, Azure ASR, Veritas CloudCatalyst / Cloudpoint is an advantage
  • Help setup of backup technologies - Commvault, Veeam. Be able to take care of most of P1/P2/P3/P4 tasks and document the RCCA.
  • Interacting with client over calls and provide details with reasoning of the deliverables.
  • 3 years relevant experience in as Backup Engineer
  • Certification: NetApp NCTA / NCSIE, MCSA/MCP/ RHCE and ITIL is a add on advantage
  • Should be open to relocation and working in shifts



Basic job requirement:

  • This position requires a good hands-on experience of Commvault backup and HPE Simplivity tool and other related technologies e.g. SAN, NAS, Tape Backup etc.
  • Handling all kind of Incidents, creating and presenting change request related to Backup.
  • Work closely with other teams to resolve the backup issues related to their technologies. Should have worked in ITIL environment.
  • Manage backup infrastructure on Windows and Linux platforms
  • Should possess good knowledge on performance management for Backup/Restore.
  • Possess good understanding on deduplication, synthetic backup and data sizing etc.
  • Act as Liaison between client and service or hardware provider.
  • Setup and configure Commvault server/client and tape libraries
  • Monitor daily Commvault activity and reporting to pro-actively avoid issues
  • Modify and optimize backup schedules
  • Improve automation and productivity of backups through scripting enhancements
  • Troubleshoot and resolve missed and failed Commvault backups
  • Interface with vendors for escalation of issues
  • Update Commvault policies and procedures
  • Good skills on performance optimization.
  • Solving complicated Hardware cases and Liaising with Hardware Vendor/Symantec support
  • Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA
  • For Backup Infrastructure changes, submitted and undergone Change Management process through TRB (Technical Review Board) & CAB (Change Advisor Board). As part of problem management, documented the frequently encountered issues in the environment and remediated them.
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Deadline: 20-06-2024

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