Systems Support Engineers (Office 365, Azure)

☞ OUTRISE TECHNOLOGIES PRIVATE LIMITED - Raiseaticket

View: 101

Update day: 06-05-2024

Location: Pondicherry Union Territories

Category: IT - Software

Industry: IT Services & Consulting

Position: Technical Support Engineer

Job type: Full Time, Permanent

Experience: 2 - 5 years

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Systems Support Engineers (Office 365, Azure) - Raiseaticket


We are looking for Office 365, Azure support engineers to provide enterprise-level expertise and support to our infrastructure. Ultimately, you will be a person of our system teams’ trust. We will rely on you to provide timely and accurate solutions to our client’s technical problems and scalability.

What we do

  • We provide solutions to meet todays business and IT challenges
  • Provide secure, responsive and high-availability infrastructure that responds to shifts in demand
  • Possess extensive experience in systems integration of Servers, Storage, Networking, Security, Data Protection, Cloud, Virtualization and Development amongst others
  • Along with our Managed Services, our team of industry-certified professionals are driven by expertise and project management excellence in evolving technologies

Responsibilities

  • Working with our systems clients on understanding and optimizing the Azure and office 365 environment for their needs.
  • Windows Server troubleshooting skills across different deployments of Windows Servers services AD, GPO, DNS, DHCP, LDAP, Azure AD connect, CA, IIS.
  • Using performance tools to improve performance and scale of different environments.
  • Diagnose and troubleshoot technical issues.
  • Track issues through to resolution, within agreed time limits.
  • Escalate unresolved issues to appropriate internal and external teams.
  • Ensure all issues are properly logged.
  • Document technical knowledge.
  • Undergo ongoing training.

Requirements

  • Solid understanding of Windows Server services AD, DNS, DHCP, LDAP, Azure AD, CA, IIS.
  • Server and Storage Hardware Troubleshooting experience.
  • Backup solution knowledge like VEEAM would be an advantage.
  • VDI, VMWare Esxi experience would be an advantage.
  • Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
  • Industry certifications such as Microsoft Azure, Office 365 certification would be considered a plus.

https://careers.raiseaticket.com/jobs/systems-support-engineers-office-365-and-azure

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Deadline: 20-06-2024

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