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Team Leader - Operations
View: 103
Update day: 27-05-2024
Location: Navi Mumbai Maharashtra
Industry:
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Job content
Greetings from Brocus IT Solutions Pvt Ltd
Position: Team Leader ( International BPO experience must)
Shifts : UK /US
Location : Navi Mumbai
Roles and Responsibilities:
- Candidate should have experience of Team Handling/Sales/KPIs.
- Candidate should be well versed with Attrition and Shrinkage
- Team Player with Data Management knowledge
- Give timely and real time feedback with a view towards improving Operational and individual efficiency.
- Looking for a candidate from an international BPO background only. • Inbound Voice process experience will be value Add.
- Must be well Versed with terms attrition, shrinkage, Occupancy, People Management.
- Must be well versed in AHT, Lead Management, Sales Management and Data Management.
- Must possess strong communication, interpersonal, Sales experience and influencing skills. • Must be analytical and detail oriented.
- Should have handled a team of 15-20 FTEs.
2) Perks & Benefits :
- Incentives- Daily & Monthly
- Benefit of Insurance.
- Attendance Bonus
- Food Facility (Multicuisine)
- 5 Working Days
- US & UK Shifts
CALL HR : 9967718747
Email ID: hr@brocussolutions.com
Interview Timings : 6.30pm till 9.00pm (Monday to Friday )
CTC : 5.5 LPA (Approx)
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
Schedule:
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
Work Location: In person
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Deadline: 11-07-2024
Click to apply for free candidate
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