Technical Consultant

☞ NextBridge Solutions

View: 102

Update day: 26-05-2024

Location: Pune Maharashtra

Category: Architecture / Interior Design Consulting / Customer Service

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An Inspiring Work Culture | Flexible Working Hours | Work Like Never Before

Recent Graduates

We offers technical and business internships to students for 2 to 6 months and also full-time opportunities designed to empower you. Imagine the impact you can have and jumpstart your career. As we have successfully completed 5 yrs of execution.

Experienced Professionals

Want to make a difference? So do we. Step in to explore the wealth of career opportunities and take your career to the next level.

Technical Consultant


Job Description:

Roles and Responsibilities and Skills required for the profile:

  • Architect, build, deploy and configure WFO Avaya/Verint platforms
  • Be the primary POC for troubleshooting complex Avaya/Verint WFO-related issues during the implementation
  • Proactive performance management and capacity planning
  • Manage technical projects (build, plan, document, train) pertaining to WFO systems
  • Follow the change management process and participate in off-hours maintenance windows


Requirements:

  • 5+ years of Avaya/Verint software architecture, installation, configuration, and administration
  • Technical experience with Windows and Active Directory system administratio
  • Solid experience with Avaya/Verint QM/WFM/Customer Feedback is a must
  • Knowledge of Avaya/Verint Analytics. DPA and Speech Analytics is highly desired
  • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
  • Good experience with MS SQL (2012/2017): database structure, administration, performance tuning and scripting
  • AWS, GCP and VMware experience
  • Excellent verbal and written skill
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Deadline: 10-07-2024

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