Technical Engineer

About VIAVI Solutions

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Role:Technical Support Engineer

Reporting to: APAC Regional Support Manager

Location: Gurgaon, India

Summary

A highly skilled technical support engineer to provide remote and on-site post sales technical support to customers in India and APAC region. Key focus on Metro Ethernet Technology, High Speed Fiber Optic Network technology and Optical Transport Technology. The role requires the engineer to be able to work independently to analyse, troubleshoot and to resolve product/system technical issues during, and if required, outside of office hours.

Major Responsibilities

• Provide remote and on-site technical support to customers
• Provide support for standard 8x5 and 24x7 support contracts
• Be the first response for any customer calls and critical cases
• Manage MSD trouble ticketing system for customers, take full ownership of tickets
• Function as level 1 support for all VIAVI Instrument products customers
• Ability to function independently in the investigation, analysis and resolution of technical issues, during office hours and out of office hours
• Ability to work with extended teams in the organization and externally with customers
• Performance metrics against team KPIs and TL9000 standards

Pre-requisites & Experience

• Strong analytical skills in troubleshooting product and application issues
• Strong knowledge and work experience in one or more of the following technologies: Metro Ethernet, Optical Transport, High-Speed Fiber Optic Networks and RF/Radio communications
• Production automation coding knowledge a plus
• IT Networking and knowledge in Cloud solution, Virtualization, Kubernetes K8s, Docker is a plus
• Telecoms networking knowledge -IP, OTN, SDH technologies, LAN/SAN network architectures, 40G, 100G high speed ethernet networks a plus
• Strong communication skills with internal and external customers. Including reporting and presentations
• Good command of spoken and written English language.
• Strong team player.

Qualifications

• University degree in Telecoms engineering, Electronic Engineering, IT Engineering, or computer science, or Computer/Telecoms engineering.
• 5 to 10 years working experience in relevant industries.

Plus factors

• Computer programming certification
• Cloud solution, Virtualization, Kubernetes K8s, Docker
• Automation coding, Labview, C#. Teststand.
• Software development for telecoms and network applications
• Network operations center work experience
• Good work experience and track record
• Fast learner and team player

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer minorities / females / veterans / persons with disabilities.