Technical Support Associate (New Delhi, India)

ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.

ZS IT Support teams is aligned with the company’s business strategy and operating model and aims to provide its 4800 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high quality technology support services.

TECHNICAL SUPPORT ASSOCIATE

We are currently seeking applicants for Technical Support position to join our New Delhi office. Qualified candidates possess the skills detailed below and relevant work experience.

The Technical Support Associate handles the work activities of handling 1st level IT support calls from all ZS Offices worldwide and maintain a user environment consisting of laptop and desktop computers running the standard suite of business applications. The position requires strong work experience and the ability to work independently in each of the following functions:

Responsibilities:

• Trouble shooting IT related problems over phone and remotely
• VPN Related problems and troubleshooting RSA Soft token
• Handling IP telephony related issues
• Troubleshooting Active Directory and Exchange related issues
• Installing and configuring computer hardware operating systems and applications.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Supporting the roll-out of new applications and softwares.
• Setting up new user accounts and profiles and dealing with password issues.
• Rapidly establishing a good working relationship with users, vendors and other professionals.
• Effective management of relationship with external partners ensuring continued service delivery and customer satisfaction
• Maintaining and reviewing documentation including records of purchase items, costs, deliveries and inventories.
• Handling File server and file share access
• Troubleshooting ZS Application related issues
• Complete some administrative tasks, such as tracking help desk call process, assisting with organizational efforts and asset management
• Flexible with work timings and shifts.
• Travel as needed by projects

Qualifications:

• Strong oral and written communication skills
• Professional appearance and demeanor, with ability to exercise good judgment and discretion
• Engineer with good academic background along with MCP/MCSA or ITIL certifications.
• A+ certification or Microsoft Certified Systems Administrator
• Prior work experience as a Technical support associate is preferred.
• Ability to work methodically and analytically in a quantitative problem-solving
• Strong customer service skills.
• 1-2 years of relevant experience in customer support.

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is highly desired.

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS Associates offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.

NO AGENCY CALLS, PLEASE

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  ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.