Technical Support Engineer

☞ Dun & Bradstreet

View: 107

Update day: 06-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: Health / Medical Care

Industry: Management Consulting

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Job content

Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

The Role: As a Tech Support Engineer, you’ll take ownership of customer issues escalated to our team to perform root cause analysis to find a solution or pass the issue on to our Development team. You’ll frequently work directly with customers on more complex issues as part of your troubleshooting or in support of new environment configurations they may be implementing. Documentation and learning from each other is key to our success, so you’ll also contribute to our knowledge base to improve our reference material for all Support teams, and share lessons learned in regular standup meetings. You are relentlessly curious, tenacious in finding solutions for our customers, and consistently act with urgency to exceed our customers’ expectations and delight them in their experience. Key Responsibilities: • Perform root cause analysis on escalated customer issues with the goal of resolving the problem or escalate to Product Development as an application bug. • Work directly with customers on complex issues or in support of new environmental changes in their environment (migrating to SSO authentication, for example). • Collaborate with other Support teams to share knowledge and discuss cases. • Create or request new internal tools and processes to further assist our Customer Support teams serve our customers Key Requirements: • Five years product support experience, ideally in a Technical Support role for web applications • Experience troubleshooting SAML/authentication, API, data processing, or other complex issues • Administrative experience with Salesforce or other CRMs • Ability to manage multiple customer issues simultaneously • You have exceptional customer interaction skills and service ethic, and have the ability to build trust and rapport with both internal and external customers. • Technical degree or certifications is preferred

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.


We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Deadline: 20-06-2024

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