Technical Support Engineer

Meet Our Team:

We are face of Pega. Our aim is to provide world class technical support, services and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our clients to work with us. You will be working along with best colleagues and clients across the globe.

Picture Yourself at Pega:

Technical Solutions Engineer (TSE) is a key technical role within Global Client Support (GCS) and engineer should work on technically challenging client issues. This position develops customer satisfaction and loyalty by providing superior support services for Pegasystems’ Products and Applications

What You’ll Do at Pega:

• Providing world class technical support on Pega SaaS products by gaining deep understanding of Pega products.
• Uses their understanding of Pegasystems’ products, the technical environment in which they run, and our client’s business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.

Who You Are:

You are a collaborative individual and an excellent team player. You love helping Pega clients resolve their technical issues, contribute to problem management, proactive / prescriptive remediation, and continuous improvements.

• Highly developed negotiating and influencing skills.
• The ability to engage with stakeholders at all levels of the business.
• Empathetic and passionate about your products and users of them.
• Looking to work within a culture that values urgency and teamwork in a supportive environment.
• An effective communicator who is organized, articulate, confident, and polished in front of decision makers.
• Possess strong technical skills and aptitude for quickly understanding complex enterprise application issues and client’s end-to-end application deployments, products, and underlying architecture.
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
• Ability to diagnose and identify the root cause, solve problems by proposing / assist in implementing the solutions.
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Be a great team player, experienced in working with agile teams.
• Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite.

What You’ve Accomplished:

• Must have 2 - 4 years of Pega platform experience.
• Pega 7.x/8.x Certified – CSA/CSSA is preferrable.
• Experience working on Pega platform Case Management – Case lifecycle, case processing, SLA etc.
• Should have working experience on Java/J2EE.
• Experience working with J2EE Servers (preferably Tomcat, JBoss, WebSphere, WebLogic).
• Good working knowledge of RDBMS with preferably Postgres, Oracle, etc.
• Good oral and written communication skills, besides being a great team player.
• Ability to work effectively with diverse stakeholders and ability to coordinate with multiple teams to achieve results.
• Strong troubleshooting and debugging skills, and has experience in analyzing, troubleshooting, and resolving enterprise software issues.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company