Technical Support Engineer

View: 104

Update day: 06-05-2024

Location: Agra Uttar Pradesh

Category: IT - Hardware / Networking Information Technology

Industry: IT Services & Consulting

Position: Customer Support Engineer/Technician

Job type: Full Time, Permanent

Experience: 2 - 7 years

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Job content

Job Description

installing and configuring computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
troubleshooting system and network problems and diagnosing and solving hardware or software faults
replacing parts as required
providing support, including procedural documentation and relevant reports
following diagrams and written instructions to repair a fault or set up a system
supporting the roll-out of new applications
setting up new users accounts and profiles and dealing with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion (or referral to third parties, if appropriate)
prioritising and managing many open cases at one time
rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
testing and evaluating new technology
conducting electrical safety checks on computer equipment.

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