Technical Support Executive

☞ Blue Umbrella India Pvt Ltd

View: 107

Update day: 06-05-2024

Location: Delhi Union Territories

Category: IT - Software

Industry: Analytics KPO Research

Position: Technical Support Engineer

Job type: Full Time, Permanent

Experience: 1 - 4 years

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Job content

The successful candidate will be the one who has Knowledge of SQL Server, C#, ASP. Net, who is adaptable, detail-oriented, organized, have excellent analytical and problem solving skills. One should be able to work with various internal teams to troubleshoot and resolve complex problems in coordination with incident management team, developers, QA and testing team.

The candidate will work in a highly collaborative environment to deliver excellent customer support also will work directly with our onshore & offshore members to define issues and resolve them. The role can also include a team to look upon and drive resolutions.

Key activities will include but not limited to the following:

  • Hands on Experience in Microsoft office(excel, PowerPoint) to represent the reports on basis of client and management requirement.
  • Supporting Investorsclients through email on all technical, functional and any issue related to the system
  • Understanding client requirements and align them with systems functions(onboarding clients & amendments according to the client requirement and fitted in to application workflow)
  • Coordinate with Development team upcoming application software release.
  • Work with onshore (Hong Kong, Malaysia, Singapore) and offshore (Europe, US and Canada) team members and handling clients
  • Working as on-call person who has to work on escalated issues, rerun the issues and fix them till the root cause
  • Ability to understand the sql queries, joins, sub-queries, stored procedure, inline queries, triggers and user define function to reach the client requirement and accuracy in project.

REQUIRED SKILLS

  • Bachelor/Masters Degree in Computer Science/Information Technology or equivalent.
  • Knowledge of SQL Server, XML, asp.Net and Microsoft office
  • Good Communication skills both written & verbal with logical approach
  • Ability and willingness to understand functional processes, great coordination skills
  • Be proactive in approach to determine preventative measures and early warning mechanisms to reduce customer issues/escalations
  • Hands on experience to handle the product support team


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Deadline: 20-06-2024

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