Tele Caller -Customer Retention

☞ ACT Fibernet

View: 103

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Sales

Industry: Telecom ISP

Position: Telesales/Telemarketing Executive/Officer

Job type: Full Time, Permanent

Salary: ₹ 2,00,000 - 3,75,000 P.A.

Experience: 1 - 5 years

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Job content

Roles and Responsibilities

Purpose of the Role
To ensure collection efficiency, contributing to company’s overall growth.

Role Description
1. Responsible to call customer and remind for payment.
2. Responsible to act as a bridge between field executives and team leaders
3. Responsible for constantly follow up Arrears payment
4. Work consistently to rectify billing error
5. Responsible for Analysis and feedback of unpaid accounts
6. Follow up for reactivation of inactive accounts.

Key Result Areas
To contribute towards company’s profitability by ensuring 100% collection both in terms of customer and
value resulting to a sustained business with desired customer satisfaction.

Interested can share the profiles to - Mahammad.asif@roi.actcorp.in
Desired Candidate Profile

Education
Should have PUC or equivalent and above
Should have minimum of 1 - 6 years of relevant work experience in Voice processShould have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)Should have experience handling MIS or strong experience with MS excel, MS wordShould possess excellent communication and interpersonal skills.

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Deadline: 20-06-2024

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