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Tele Caller Executive
☞ TechnoGripper Solutions Private Limited
View: 106
Update day: 06-05-2024
Location: Noida Uttar Pradesh
Category: TV / Media / Newspaper
Industry:
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Job content
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Job Types: Full-time, Walk-In
Schedule:
- Day shift
Speak with the employer
+91 7838937884
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Deadline: 20-06-2024
Click to apply for free candidate
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