Territory Service Officer

View: 101

Update day: 23-04-2024

Location: Aligarh Uttar Pradesh

Category: Other

Industry: Business Consulting Services

Position: Associate

Job type: Full-time

Loading ...

Job content

Responsibilities

Service Business (SB):
Target communication and understanding on Service Reporting and Parts.
Communication and deployment of the key levers at the workshop for SB.
Quality deployment of key initiative like - We Connect, campaign module.
Monitoring & Driving Service Retention - Free and Paid.
Driving customer acquisition initiative through SPA and monitoring the recovery Monitoring and driving on major business aspect - accidental, engine.
Parts and Oil inventory management - physical and system.
Timely order to PD and adherence to HMCL parts policy.
VAS promotion and implementation at workshop.
Organizing promotional camps as per the territory and customers.
Customer Satisfaction:
Improve proactive customer satisfaction management at ARD - PSF calls.
Complaints reduction / resolution.
Proper warranty adherence for customer confidence.
FSC process adherence - vehicles sales to service.
Internal Process:
Monthly FSC and Warranty claim settlement with dealer / HMCL.
Adherence to Hero Connect usage for all HMCL business operations.
Implementation of proactive product support Cascading of PIN, TIB, Counter Measures MIP audit (my Score) for ARD.
Procurement and usage of HMCL approved products and parts.
Manpower:
Manpower Training Status.
Proper manpower availability in LPMS.
Training Nominations.
OJTs for upgrades.
Soft skill training / nominations.
If you are interested for this profile please revert me with your updated resume.

Loading ...

Click to apply for free candidate

Loading ...

Loading ...

Loading ...