Travel Counsellor I

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Quality Analyst, a part of the larger Global Engineering and Operations India team will be responsible for the day-to-day operational efforts required to ensure American Express Travel and Lifestyle Services is delivering on the promise of its marketing program fulfillment globally. This position will require a strong partnership with Global Program Execution Team.

Roles & Responsibilities

• Audit partner performance (i.e., Promotion Terms and Conditions)

• Rate loading Quality Control (Ensure all program rates are loaded in the GDS correctly and timely)

• Rate comparison (Comparing program rates to Best Available Rate (BAR) to determine if hotels are compliant with their contract)

• Escalation of partner identified issues to the Global Program Execution team for resolution

• Quality Control (QC-ing PNR records booked by Travel Counselors to validate promotion applicability and booking accuracy)

Qualifications

• This position requires strong knowledge of Global Travel and Lifestyle Services marketing programs

• Proficient in GDS (SABRE preferred)

• 1-3 Years of experience in Travel industry is MUST, should have intermediate knowledge of travel industry terms

• Strong written and verbal communication skills

• Ability to review large volumes of data and document findings

• Strong will to win in a dynamic and fast-paced environment

• A self-motivated team player

• Intermediate EXCEL skills

• Familiarity with Tableau & Sharepoint (Preferred)

• Should be flexible to work in 24*7 environment

• PC proficiency in Microsoft Office-Word, Excel, PowerPoint

• Degree / Graduation in any Discipline

• Player with positive attitude and flexibility.

• Self-starter with ability to execute with Minimal Direction and strong attention to Detail.

• Transactional Quality background will be an added advantage.

• Basic PPT preparation skills. (Preferred)

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.