Urgent Hiring for Customer Service Executive In Bangalore

Job content

Job Description: -

Department: - Customer Service

Experience: -0-5 Years

Salary: - 2 Lacs to 3 Lacs

Location: - Bangaluru

Job Description-

1to1help is a company helping better and improve the lives of people and ensuring people take care of their mental health. While we have been around for a number of years, we are at a juncture of pivoting and leveraging Digital and transforming into a completely digital company. We are able to deliver these services due to the wide network of affiliates and partners who are weaved into our ecosystem.

Roles and responsibilities: -

• Client Servicing - We are looking to hire Tele callers with excellent communication skills.
• At 1to1help.net, a Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all our customers.
• Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research and review services offered, and communicate effective solutions in a fun and fast-paced environment.

Front line executives act as the face of an establishment and ensure clients/callers feel welcomed. An executive is responsible for-

• Maintaining a hospitality outlook- being polite and patient.
• Help caller by providing information about services, and assistance in booking an appointment
• Maintain records of callers and queries around the services offered and ensure an optimal level of customer satisfaction.
• Ensure compliance with all policies and procedures
• Responding to emergency situations and contact the proper authorities when needed.
• Receiving calls and emails from clients and ensuring closure of complaints by proper communication

Desired Skills and Competencies:

• Pleasant personality
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Educational background in hospitality or experience in Client/customer service facing roles. (Candidates with a background in psychology, counseling psychology, social work - is a bonus)
• Basic understanding of operating computers, mobile applications, and MS Office (Excel, Word, PowerPoint, etc.)
• Should be able to demonstrate interpersonal skills with a diverse customer base
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Ability to maintain composure in a highly escalated situation
• Having a stable internet connection and phone network is mandatory

Additional Information

Rotational Shifts: Anytime between 9 AM - 8 PM.

Rotational week offs: 5 days working.

Please Note:

• Require candidates from either hospitality, psychology, or healthcare background having expertise for the same.
• The position would currently be on a WFH basis (Until Covid persists).
• Need Immediate Joiners, please

Job Type: Full-time

Salary: ₹200,000.00 - ₹300,000.00 per year

Schedule:

• Day shift

Work Remotely:

• Temporarily due to COVID-19