URGENT REQUIRMENT FOR QUALITY ANALYST

☞ Utility Hub India LLP

View: 103

Update day: 06-05-2024

Location: Kolkata West Bengal

Category: Other

Industry:

Salary: ₹16,000 - ₹20,000 a month

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Job content

Greetings from Utility Hub Pvt. Ltd !!!
We have immediate requirements for the post of QUALITY ANALYST.
Roles & Responsibilities

  • * Auditing and evaluating recorded calls.
  • * Training agents on the product and process.
  • * Providing documented and live feedback to agents in terms of calls assessed against defined evaluation criteria.
  • * Challenges and improvement opportunities updating the sales team.
  • * Documentation of performance of agents.
  • * Documentation of escalations in the Audit report.
  • * Conducting on the job training to the sales agents.

Experience: Minimum 3 years in BPO sector. ( People from Australia Telecom / Energy is preferred )
Job Location - Salt Lake, Sector 5, Kolkata. ( PLEASE NOTE THAT THIS IT IS NOT WORK FROM HOME )
CTC Offered- Upto INR 20,000 per month
Monday to Friday- 10:00 AM to 7:00 PM

Contact Person Name: Hr Kirtika

Contact number: 7439237079

Job Types: Full-time, Walk-In

Salary: ₹16,000.00 - ₹20,000.00 per month

Schedule:

  • Morning shift

Work Remotely:

  • No

Speak with the employer
+91 7439237079

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Deadline: 20-06-2024

Click to apply for free candidate

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