Vendor Order Coordinator
View: 103
Update day: 25-04-2024
Location: Pune Maharashtra
Category: Telecommunications
Industry:
Salary: ₹3,50,000 - ₹4,00,000 a year
Job content
Vendor Order Coordinator
Role Summary:
The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Internal Customer/Vendor Communication, coordination of work activities, service delivery, and follow-up of delivery progress. Project Managers/vendor Communication with efficient and timely coordination of activities across all teams is vital to ensure customers/project managers receive the highest quality of service delivery.
Internal Departments they will interact with:
Field teams, Provisioning engineers, Billing, Accounts, NOC, and Project Management teams.
Key interface points are the Vendors, the customers, the Project Management teams, the Field engineering teams, and the Provisioning engineers.
Main Responsibilities:
The Vendor Order Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require a matrix managing third-party resources (internal & contracted).
Main Duties:
Responsible for all deliveries assigned to him/her
Manage third-party resources (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
Communicate regularly with the Project managers, and customers by providing them with clear and regular updates during the whole of the delivery life-cycle
Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
Provide support and advice to other members of the Delivery Team
Ordering and tracking of specific delivery requirements
Communicate with multiple vendors to provision and activate services.
Co-ordination for service delivery-related tasks and activities in support of the company’s customer orders
Able to work with all service types or brands. Meet Productivity and Quality standards
Efficiently handle Projects and/or Escalations
Ideal Candidate Profile:
2+ years’ experience in Telecommunications with a knowledge of the European/USA telecom markets.
Preferred 2+ years of experience as Vendor/Service Delivery Coordinator
Technical qualification in an IT or Engineering discipline is an advantage.
Strong Customer and Vendor Communication skills.
Proactive in nature, works to identify ways to continually improve efficiency and results.
Anticipates and analyses problems clearly and determines appropriate solutions or alternatives.
Proficient in the use of MS Word, Excel, PowerPoint, and MS Visio.
Willing to work in night shift for US/UK process.
Essential Criteria:
Hands-on Delivery experience
Ability to document dependencies and priorities
Ability to gather, screen, and interpret a wide variety of detailed information yet remain focused on the ’big picture
Strong flexibility & ability to perform effectively within changing environments
Personal focus on continuous improvement and innovation.
Desirable Criteria:
Excellent communication and presentation skills with very good written and oral skills in English
Ability to present ideas and facts convincingly, gaining commitment and support
Qualifications/Courses:
Any bachelor’s or higher degree graduation or equivalent (if tele- communication specific it is an advantage)
Hours/Travel/Shift:
The standard working week (Monday to Friday) for full-time employees is 40 hours per week. For example, 8 working hours per day excluding 1 hour for lunch on a working day and any applicable breaks as set. Night shift.
Job Type: Regular / Permanent
Salary: ₹350,000.00 - ₹400,000.00 per year
Schedule:
- Night shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Experience:
- Vendor Order Coordinator: 1 year (Preferred)
Language:
- English (Preferred)
Deadline: 09-06-2024
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