VOIP / Recording (Any VOIP Product)

☞ NICE Systems

View: 108

Update day: 06-05-2024

Location: Pune Maharashtra

Category: Information Technology Consulting / Customer Service Electrical / Electronics

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Job content

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Description*

  • The Engineer will be responsible for troubleshooting and resolution of all incidents
  • The Engineer will be responsible for Incident management, problem management, and change management

Skills and experience required:

  • Require 2-4 year’s experience in Technical Support in Telephony and VOIP
  • Should have knowledge in CTI or Voice recording products
  • Good understanding of VOICE protocols like SIP, H.323
  • Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
  • Should have worked in PBX/ACD
  • Good knowledge of Windows operating system
  • Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure
  • Should have good troubleshooting and problem solving skills
  • Should be willing to work in 24/7 shifts and weekends as well
  • Experience in NICE products or NICE certified Engineers- NICE TO HAVE
  • Certifications that match up well: Cisco, Avaya, Nortel, Verint, Aspect-NICE TO HAVE
  • ITIL Certification

Education:

  • BE in computers science, electronics and telecommunications or equivalent

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Deadline: 20-06-2024

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