Wipro Limited||Opening For the position of Process Trainer (B1)

View: 104

Update day: 06-05-2024

Location: Kolkata West Bengal

Category: Consulting / Customer Service Production / Operation

Industry: BPO Call Centre

Position: Technical/Process Trainer

Job type: Full Time, Permanent

Salary: ₹ 50,000 - 3,00,000 P.A.

Experience: 2 - 7 years

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Job content

Wipro Limited||Opening for the position of Process Trainer (B1)

**Please note: NO Walk-in Interview**

Contact Person: Arpita-9123368739

Forward me your updated resume at: arpita.chakraborty7@wipro.com

Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.

Location: Kolkata

Shift: Rotational. (6 Days working & 1 day rotational off)

Exp:Minimum 2 years of experience as Process Trainer.

Roles and Responsibilities:

Monitoring and reporting on the effectiveness of training programs and implementing remediation programs.
Completes certification courses prior to conducting first training session.
Adheres to Agent and/or Representative training schedule and curriculum.
Delivers training assessments to trainees.
Assigns appropriate pre-study work, as defined by client and Individual training organization.
Consistently and thoroughly completes required tracking and reporting tasks.
Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.).
Conducting outlier, Vitality and ad hoc client/process related trainings.
Support service levels by being productive whenever required.

Skills Required:

Excellent verbal and written communication skills.
Creative problem-solving and analysis skills.
Ability to work in a fast-paced deadline driven environment.
Problem Solving: Identify & analyses issues to drive logical solution.
Attention to detail with the ability to complete a large volume of work quickly.
Adaptable to learn new processes, concepts, and skills, Demonstrates the Ability to work as part of a team adding positive attitude and business focus.

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