Advisor Voice

☞ Reliance Jio Infocomm Ltd.

看过: 102

更新日: 06-05-2024

位置: Palakkad / Palghat Kerala

类别: 咨询/客户服务 生产/工艺

行业: Telecom ISP

水平: Associate/Senior Associate -(NonTechnical)

工作类型: Full Time, Permanent

经验: 0 - 2 years

Loading ...

工作内容

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements



6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
  • Skills Competencies :


    1. Speak local language
    2. Basic computer knowledge
    3. Problem solving skills
    4. Customer

    • Loading ...
    Loading ...

    最后期限: 20-06-2024

    点击免费申请候选人

    申请

    报告工作
    Loading ...
    Loading ...

    相同的工作

    Loading ...
    Loading ...