Allianz Partners is hiring For Team Leader-Operations, Noida

☞ Allianz Partners

看过: 101

更新日: 06-05-2024

位置: Delhi Union Territories Noida Uttar Pradesh

类别: 咨询/客户服务 生产/工艺

行业: BPO Call Centre

水平: Team Leader -(NonTechnical)

工作类型: Full Time, Permanent

薪水: ₹ 2,50,000 - 4,50,000 P.A.

经验: 2 - 4 years

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工作内容

Job Title: A) Team Leader B) Team Leader- Finance & Product

Job Location: Noida

Department:Automobile CRM

Team Management (Y/N): Y

6 Days working (Currently WFH)

Should be flexible working in 24x7 rotational shift



Roles and Responsibilities:

  • Need to manage blended process wherein team members will be switched between Calls, Chat and Email.
  • Need to engage the team in different activities to increase agent productivity & utilization
  • Take the first level escalation; follow up with customer, client, dealer and internal stake holders to resolve customer query, concern or sales requirement
  • Need to work and coordinate with different teams to derive the end results
  • Take up and address the team issues and escalate appropriately
  • Achieve KPIs / Targets assigned to team every week/month/year with quality
  • Publish various reports internally & externally as per the timelines
  • Maintain process hygiene and team spirit
  • Work as a team player to achieve the common goal of the process & organization
  • Handle peak volumes during specific campaigns/season
  • Proactively work and highlight the scope of improvement for the betterment of process

Desired Candidate Profile


  • Candidate should be flexible working in 24x7/ 365 days a year environment
  • Candidate should be excellent in verbal and written communication skills
  • Candidate should understand the CRM business and have min. 2 year of work experience as Team Leader
  • Added advantage will be given to candidate with B Tech. in Mechanical or Automotive Engineering
  • Added advantage for candidates with experience of Sales or handling blended process
  • Candidate should be able to handle Time and Pressure Management to deliver the standards within stipulated timelines
  • Candidate should have a convincing skills to handle client & customers in critical situations
  • Candidate should be flexible working on MS-Office and Web Based Applications
  • Candidate should have basic knowledge of cars


Note: Please share your resume If your profile matches with the requirement extern.priyanka.sharma@allianz.com



Regards,

Priyanka Sharma

Recruitment Team

Allianz Partners

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最后期限: 20-06-2024

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