Application Support Analyst(Experience in L2/L3 is mandatory with JIRA )

☞ WSP

看过: 102

更新日: 06-05-2024

位置: Greater Noida Uttar Pradesh

类别: IT-软件 R & D 其他

行业: Computer Software Information Technology Services Information Services

水平: Mid-Senior level

工作类型: Full-time

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工作内容

JOB REQUISITES

Role Summary

You will ensure our infrastructure and systems are configured to efficiently delivery our users with functionality and features they require laisoing with the development and data analyst teams as required.

The role will involve using practical skills such as producing complex highlightly efficient database queries as well as some coding to debug system issues.

Responsibilities

  • Take responsibility for monitoring servers to proactively identify potential issues before they happen
  • Understand the impact of system issues using a combination of system knowledge and technical skills
  • Take ownership of system issues and use technical skills to resolve. Liaise with other technical contacts as required to implement a solution
  • Maintain knowledge base of system issues and the steps taken to resolve
  • Contribute to software release testing by creating test plans, carrying out testing and creating associated documentation.
  • Take responsibility for software installs and upgrades

Key Competencies / Skills

Mandatory skills

  • Excellent problem-solving ability to diagnose system issues
  • Experience of providing 2nd or 3rd line support for software systems including web and desktop
  • Experience with a range of Microsoft Server technologies including Windows Server (2012 onwards), Sql Server (2012 onwards) and IIS
  • Experience of creating and modifying ad hoc queries, views, functions and stored procedures
  • Experience in developing with Microsoft technologies such as .Net and Asp.Net using C#
  • Experience of Jira as both a user and administrator
  • Experience of creating test plans and carrying out release testing

Desired Skills

  • Experience of GIS Systems such as ArcGIS Server

Qualifications

  • Graduate

Regards

Akanksha Gupta

Senior Advisor- Talent Acquisition

WSP India

Akanksha.Gupta@wsp.com

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最后期限: 20-06-2024

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