Assistant General Manager -Projects-NLP @ Shillong,Vizag, Bhubaneswar

☞ SSI Management Consultants

看过: 106

更新日: 06-05-2024

位置: Shillong Meghalaya Visakhapatnam / Vizag Andhra Pradesh

类别: IT-软件

行业: BPO Call Centre

水平: Project Lead

工作类型: Full Time, Permanent

薪水: ₹ 16,00,000 - 20,00,000 P.A.

经验: 15 - 20 years

Loading ...

工作内容

Our client company is seeking an AGM-Projects-NLP [Client Delivery Manager ]to join their Delivery Team reporting to theChief Delivery Officer.


Key Responsibilities

  • Work as a key member of the leadership team in supporting the operational, reporting, analytical and insight generation aspects of service delivery, aimed at generating exceptional client-value.
  • Leverage people, process and technical expertise to identify opportunities for quality & process design improvement to support the three fundamental outcomes Faster, Cheaper, Better while upholding the company’s social impact mission.
  • Promote a culture of quality customer service in the organization
  • Initiate and develop partnerships with customers and customer success managers to define and evaluate service performance outcomes.
  • Liaise with senior stakeholders in other functions on key dependencies and identify/create synergies for optimal client experience.
  • Identify and incorporate the interests and needs of customers in business process design.
  • Ensure that the organizations systems, processes, policies and programs respond to customer needs.
  • Contribute to transformational agenda and support all Company growth initiatives, as applicable.
  • Lead change, manage and escalate risks arising out of transition of new planning processes.
  • Monitor operational risk across planning processes and escalate key risks to right forums.

Qualifications/Skills

  • BE/BTech or Masters in Mathematics/Statistics
  • PMP/Prince 2 certification (optional)
  • Proven experience in building teams from scratch and growing individuals into leaders.
  • Ability to keep your employees motivated, resolve conflicts and make hard decisions for your employees.
  • Hands-on experience.
  • Strong written and verbal communication skills; ability to communicate effectively with clients and cross-border colleagues.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Adept at working with employees, customers and management often spinning multiple plates at once.
  • Ability and experience to keep and maintain a budget.

Key Competencies/Experience

  • Experience of working on-site with local client teams or colleagues in a client-facing middle-management role for at least over a year.
  • Passionate about technology, self-learner who keeps abreast with latest developments.
  • Consistent high achiever marked by perseverance and a positive outlook in the face of challenges.
  • Able to solve complex problems and successfully manage ambiguity and rapid change.
  • Strong team-working ethos.
  • Avid listener.

Note - If you are interested for this profile kindly forward your updated CV along with your passport size photo to this mail id -ssi.management@gmail.com

Contact:+919439014093 [whatsapp only]

Loading ...
Loading ...

最后期限: 20-06-2024

点击免费申请候选人

申请

报告工作
Loading ...
Loading ...

相同的工作

Loading ...
Loading ...