Assistant Operations Manager - Title Services ( Salem )

☞ Avanze Technologies India Pvt. Ltd.

看过: 108

更新日: 06-05-2024

位置: Coimbatore Tamil Nadu Salem

类别: 咨询/客户服务 生产/工艺

行业: BPO Call Centre

水平: Assistant Manager/Manager -(NonTechnical)

工作类型: Full Time, Permanent

经验: 9 - 14 years

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工作内容

Role : Manager - Operations (US Mortgage)


The Individual will need to manage a Title Services Team for US Mortgage Operation. Candidate should have sound knowledge in US Mortgage (Origination) and will be responsible for managing and leading Ops team.


Job Description:

1. Should have understanding of managing a Title Services Team.

2. Delegate responsibilities effectively

3. Manage and increase the effectiveness and efficiency of the processes assigned.

4. Play a significant role in long-term planning, including an initiative geared toward operational excellence.

5. Manage Project revenues, manpower and profitability for processes and take necessary actions to meet required targets.

6. Strong monthly performance management to improve overall team performance and customer satisfaction.

7. Improve the quality of the process to achieve above client expected standards.

8. Excellent Computer skills and Proficient in MS Office

9. Would be responsible to meet client SLAs i.e. Quality and TAT

10. Candidate should be able to identify process improvements

Desired Candidate Profile

- PG/Graduate with total work experience of 10 years; minimum 8 years of experience in US Mortgage domain (TITLE SERVICES). Minimum 6 years of team management experience.

- Excellent written and communication skills.

- Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.

- Ability to resolve people issues and connect with each team member at personal and professional level

- Must be able to communicate with client through conference calls and e mails.

- Maintain good rapport with customer and have regular communication with them

- Interpersonal, Analytical and Logical Reasoning


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最后期限: 20-06-2024

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