Banquet Coordinator

☞ Pathak Recruitment Services

看过: 101

更新日: 30-05-2024

位置: Durgapur West Bengal

类别: 执行管理 生产/工艺

行业: Marketing Advertising Retail Accounting

水平: Entry level

工作类型: Full-time

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工作内容

As a front-line customer service member of the Box Office Guest Services Department, the Box Office Guest Services Coordinator is responsible for supervising, training, and leading both the Box Office and the Guest Services Departments in providing a high level of customer service to all patrons. The Box Office Guest Services Coordinator is responsible for the opening and closing of the box office, ticketing operations, guest services, premium services, and will be required to work individually on event and non-event days. Events can include hockey games, concerts, banquets, basketball games, etc.

Essential Duties And Responsibilities

Providing detailed instructions to the Supervisors in the Box Office and in Guest Services while always conducting themselves in a manner that upholds health and safety regulations, ensuring events will run as safely and efficiently as possible.
  • Liaising with Premium clients as the primary contact for all events, including the filling of ticketing orders and the selling, obtaining and administering of Food Beverage orders for Suite and Club Seat holders.
  • Distributing menus via email, web page, or print copy as needed for events and Suite operations.
  • Liaising with the Food Beverage Manager and/or Director as needed, regarding clients, staffing, and orders, etc.
  • Utilizing the Quest POS system to:
  • prepare Banquet Event Orders (BEOs);
  • distribute BEOs to Supervisors as needed;
  • print and distribute opening/closing reports and suite orders;
  • input all credit card transactions, payment processes and client billing;
  • Hiring and training of new staff for both Box Office and Guest Services Departments, including review of resumes, the scheduling and conducting of interviews, the on-boarding process, etc.
  • Coordinating schedules in order for the Supervisors to conduct new-hire training with new Representatives during events, overseeing the training process as necessary.
This job is provided by Shine.com
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最后期限: 14-07-2024

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