Bpharma Freshers- Voice Process

☞ Tech Mahindra

看过: 97

更新日: 12-05-2024

位置: Hyderabad / Secunderabad Telangana

类别: 咨询/客户服务 保健/医疗 其他

行业: IT System Custom Software Development Business Consulting Services

水平: Entry level

工作类型: Full-time

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工作内容

Role & responsibilities

·Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support.

·First line help desk; resolve basic level 1 and some level 2 issues.

·Perform post-resolution follow-ups to help requests or incidents.

·Research issues.

·Creating/updating knowledge articles and support processes functions.

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最后期限: 26-06-2024

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