Business Process Analyst
看过: 107
更新日: 06-05-2024
位置: Noida Uttar Pradesh
类别: 服务/清洁工/女仆 PG / PB /接待处 事件
行业: Manufacturing
工作内容
Job Description
Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner
Perform Process transition ensuring low effort experience for all stake holders
Create Process flow charts , Standard processes operating instructions
Define & agreed SLA , TAT of all newly transition processes
Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect
Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat , service tickets)
Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills
Assures change management practices are followed, including communication, training, documentation development, etc.
Reduces customer efforts and enhances productivity via process improvements
Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls.
Drive the continuous process improvement, and control initiatives.
Drives the development and enhancement of measurement and analytical methodologies.
Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance.
Identifies & Promotes opportunities for Automation
Improves process maturity of Channel Partners (applicable for APCC Group)
Establish close partnership with our distributors and l earn their operations by visiting / perfor ming your role at their offices.
Support In country teams to a ctively promote u tilization of appropriate tools , such as Ecomm & WebUI , that enable effective service delivery by distributor resources
Support In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes
Enhances competency level in a planned manner
Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications
Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction
Drives the development and enhancement of measurement and analytical methodologies.
Assures change management practices are followed, including communication, training, documentation development, etc
Publish timely dashboards
最后期限: 20-06-2024
点击免费申请候选人
报告工作
相同的工作
-
⏰ 25-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 21-06-2024🌏 Allahabad, Uttar Pradesh
-
⏰ 19-06-2024🌏 Lucknow, Uttar Pradesh
-
⏰ 13-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 25-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 13-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 25-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 13-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 25-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 19-06-2024🌏 Lucknow, Uttar Pradesh