Citi Inbound Officer (Banking Sector) Mumbai Sunderban

☞ CareerNet Consulting

看过: 101

更新日: 30-05-2024

位置: Mumbai Maharashtra

类别: 金融/银行/股票

行业: HR Consulting

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工作内容

Job Description

    Required Candidates for Customer Support (Inbound Officer)- Banking


    NOTE: ONLY IMMEDIATE JOINERS


    Location: Who Stays near Dahisar, Mumbai


    Salary: 2.50 to 5 LPA


    5 days working (Rotational Shifts)

    Sat & Sun off


    Qualification: No Graduate before 2016


    Experience: Graduates Minimum 3 years exp/ Post Graduates Minimum 2 years exp.


    Responsibilities:

    • Displaying complete onus to customers queries / problems
    • Delivering service with requisite courtesy and accuracy
    • Adhering to product and process requirements, with nil errors
    • Escalating customer issues to the right internal stakeholders
    • Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
    • Ensure process efficiency and effectiveness by
    • Complying to service and sales guidelines
    • Achieving Call Quality targets
    • Resolving customer queries at the first instance of contact, with minimum call handling time
    • Cross-sell / upsell set products like
    • Loans and mortgages
    • Priority / elite accounts


    Contact Details:

    To pls call @ Ankita 8750445591 or WhatsApp or

    share resume at ankita.bisht@careernet.co.in


    Role:    Customer Service

    Salary: 2,00,000 - 5,00,000 P.A.

    Industry:Banking

    Functional Area:Customer Success, Service & Operations

    Role Category:Customer Success, Service & Operations - Other

    Employment Type:Full Time, Permanent

    Key Skills
    BcomLoansCustomer ServiceCallingPhone BankingCustomer SatisfactionInboundCredit CardsMba FinanceCustomer SupportCall QualitySalesMortgageMortgage LoansService SalesBusiness DevelopmentaccountsMba FresherCRM

    Education

    UG:Any Graduate

    Company Profile

    Careernet Technologies Pvt Ltd

    Contact Details:

    To pls call @ Ankita 8750445591 or WhatsApp or

    share resume at ankita.bisht@careernet.co.in

    Company Info
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    Contact Company:Careernet Technologies Pvt Ltd

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    最后期限: 14-07-2024

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