Cluster Manager - Telecom/FMCG

工作内容

The role will entail developing an in-depth understanding of Key Accounts of different industry verticals - F&B, Hospitality, FMCG, FMCD, Healthcare, Wellness, Lifestyle, etc. The incumbent will be responsible for not only adding new key accounts to our network but also to nurture and grow them and also ensure an increase in the market share of the company in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey. The role will manage a team of 4-8 Key Accounts Executives & report to Zonal ManagerResponsibilities:Merchant Acquisition: The cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the spectrum of merchants that can be onboarded is vast. The Cluster manager must use their acumen and understanding of the Indian retail ecosystem to track progress against the plan by implementing strong processes & review mechanisms using well-defined metrics.Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship between the company and the account. The strength of these relationships, combined with our technology-based solutions, will eventually determine the success of the company in each market in terms of market share and revenue. The Cluster Manager enables the team to provide effective deployments along with training and servicing of the merchants. Cluster Managers should be able to plan, assess and implement monetization avenues in the market.Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of the competition’s initiatives. Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensuring appropriate response strategies are formulated and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for the growth of the company.Team Management: Cluster managers hold the onus to build their team by ensuring the hiring of KAEs and ensure 100% manning in their clusters. Onboard and provide on-the-job training to the KAEs to improve performance. Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member. Monitor KPIs and coach team members on an ongoing basis- Work towards retention and engagement of the front line sales team- Drive execution rigor by being in the market and observing BDEs/TLs- Motivate the team by regularly communicating about monthly schemes and incentivesRequirements:- MBA from Tier 2/3 campus with a good academic record- Proven working experience of 4-6 years in business development (at least 1 year in MT/KAM)- Exposure to the start-up environment is an added advantage.- Excellent communication and influencing skills- Problem-solving abilities with a strong bias for impact- Strong ethics and discretion while dealing with customers- Drive for the result, able to demonstrate/quantify success relative to established targets and metrics- Should have handled team and processes like goal setting, performance managementOffered salary will be in the range of 10-15 LPA (ref:iimjobs.com)