CMG - Customer Service Specialist

☞ Agilent Technologies

看过: 101

更新日: 28-05-2024

位置: Manesar Haryana

类别: 咨询/客户服务 IT-软件

行业: Research Services Biotechnology Research

水平: Entry level

工作类型: Full-time

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工作内容

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible for Master data account management and interfacing with customers, logistics, Sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, invoicing, contract issues/administration /Global Tax & trade queries for new account set up and creations and

maintenance of existing customer data. May act as lead for team responsible for booking orders and/or processing quotes In a timebound environment, order fulfillment activities may include monitoring inventories and coordination of service tickets. Resolves problems by applying established policies, procedures and tactics.

Discipline

The candidate will be working with in the CMG team to support EMEA region with responsibility of handling internal/ external customer request in pre-defined timeline. Operational work is related to validation & authentication of requested companies/customers/resellers, distributors as per the Customer Master Governance standards worldwide.

Uses account governance systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and order management teams to verify accounts.

Job
  • Handling internal/ external customer operational request with quality in pre-defined timeline and follow the team discipline and operations guidelines.
  • Communicating and coordinating with internal partner as necessary
  • Proficiency in written & verbal communication
  • Transactions tickets processing while meeting strict TAT timelines
  • Bring inconsistencies and problems to the attention of the management.
  • Work with other teams in coordination for customer data governance, master data management, banking information management, collaboration with credit evaluation, taxes and compliance.
  • Authorized for creation and maintenance of customer master data
  • Able to adjust to rotational work environment and flexible in shift coverage
  • Flexible for different regions like AFO, India and EMEA depending on business needs and preferably knows any foreign language to support EMEA countries
  • Will be responsible for maintaining, enhancing, and enforcing the discipline required for maintaining integrity of the process.
Mandatory Requirement
  • Critical thinker, good analytical skills, Strong customer-focus & Data-driven approach.
  • Problem-solving & decision-making abilities to support the internal partner in order to achieve their goals.
  • Hands on experience in SAP CRM, Mendix Web tool, SAP ECC T-codes, Google Geo-mapping search engine. Technical MS Office knowledge is additional advantage.
  • Excellent verbal/written communication skills, as would need to engage with internal partners to understand their requirement.
  • Experienced working in a multi-cultural, global environment.
  • Strong portfolio, excellent attitude and a good team player
  • Delivery oriented and able to work independently under strict deadlines. Knowledge of processes & documentation.
  • Flexible rotational Shift schedule
  • Experience - 3-5 years, preferred prior work experience in Operations & master data
Requires graduation degree from reputed university. Higher education or specialized training/certification, or equivalent combination of education and experience preferred.

Typically minimum of 4 years relevant experience for entry to this level.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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最后期限: 12-07-2024

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