Collection Manager

☞ CAMDEN TOWN TECHNOLOGIES PRIVATE LIMITED

看过: 107

更新日: 06-05-2024

位置: Delhi Union Territories Mumbai Maharashtra Bengaluru / Bangalore Karnataka

类别: 咨询/客户服务 生产/工艺

行业: FinTech Payments

水平: Assistant Manager/Manager-(NonTechnical)

工作类型: Full Time, Permanent

经验: 3 - 5 years

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工作内容

About Us


ZestMoney is India’s leading digital consumer lending solution, that has pioneered the Buy Now Pay Later space in India. Since 2016, ZestMoney has partnered with India’s premier merchants across categories including Amazon, Flipkart, Myntra, Paytm, MakeMyTrip, Apple, Yatra, Unacademy, and over 10,000 others in its mission to democratize access to credit across the country through its wildly successful cardless EMI product. The list of ZestMoney’s global investors includes Goldman Sachs, Quona, Ribbit Capital, and Naspers. ZestMoney was certified as a Great Place to Work in 2021.


About the Role


  • Agency Manager end tele-calling collection through Vendor team
  • Setting up new vendors and build them as per ZestMoney requirement
  • Drive all process and do s and don’t s of collection @ZestMoney
  • Drive and motivate the team to meet targets.
  • Setting dialler strategies and keep increasing efficiencies
  • Should be able to drive key tele calling matrices like FCR, AHT, Takt time, wrap time etc.

Roles and Responsibilities


  • Managing resolution rate for flows and recoveries Pan India
  • Should drive high-quality customer experience in collections and manage escalations
  • Drive team and vendors to produce better results
  • Work closely with the team members and team leaders to provide constructive real-time/ scheduled feedback
  • Focus on Quality imperatives such as “first-time resolution” and “responsiveness”
  • Deadline and detail-oriented and very comfortable working in a fast-paced and open/ flexible environment
  • Strong understanding of control and compliance and due diligence for the entire collection process

Key Skills Required


  • 3-5 years experience in Collections experience in managing teams/vendor staff
  • Exceptional command of verbal and written communication skills
  • MIS/ Analytical skills - to be able to work on dashboards, reports, etc.
  • Strong interpersonal/ conflict management/ negotiation and feedback providing skills


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最后期限: 20-06-2024

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