Customer Service Executive

工作内容

Customer Service Executive

Try to internalize the Job description contained below completely before applying for the job post. We are looking for skills which perfectly fit our organization. You can also refer someone who is suitable for the job and earn 2000 INR as referral bonus.

About the company

Vision : A humanist firm creating finer solutions by analyzing, learning, and adapting to the consistent changes in the global market.

An enthusiastic start-up formed by a group of young minds creating significant ripples in the business market by defining solutions via creative and thoughtful products and services in the area of 1. Processed foods 2. Medical equipment and infrastructures distribution 3. Educational sector (service provider, focussing on technology) 4. Mental well-being. The company has already been able to create and run with high efficiency via providing employment to the needy class of the society. It’s also known for its high employer value generation space via rewarding competent employees with shareholdings and stock options.

Why join us?

We believe in creating value for our employees and customers. We have taken health as the bigger picture. Athey Nallatha provides quality food solutions which aids in growing a physically healthier society. Happy Pyramid aims at three major projects, Moksha, Gaia and Disha. Moksha aims to heal the world of mental difficulties , Disha helps self discovery focussed mainly in children and Gaia aids to achieve a global citizenship in children.

We foresee our employees career growth, holistic wellness, and mould them to make the most efficient in their respective jobs. We help them to identify their talents and competency points by assessing them through the right scientific tools.

Join us, if you genuinely wish to make a huge positive leap on your life and career!

Things we peep in an ideal candidate

Generic: Connect with customers to empathise and deliver solutions on a day to day basis. Provide 5 star service over the internet. A lifelong learner who adapts and responds well to the immediate changes and necessities. A multi-tasker at times. A good team player who understands the synergy of a group. An optimist. We give value on Attention to detail since the difference between good and great is in the small details.

Specificities :

Results expected

1. Solve customer queries.

2. Provide premium customer service

3. Deliver satisfaction through service

4. Positive reviews on Google, Amazon, Facebook, Social shares.

5. Ensure customer response time is under 4 hours.

6. Additional duties as requested.

7. Increased sales.

Promotion/ Career Growth

Remuneration/ Compensation

Generic Details:

1. Start Date: 15-6-2021

2. Location: Vytila, Kochi

3. Type: Full time

4. Working hours: 7. 5 hours per day | 9am to 5 30 pm | 1 hour lunch break

5. Working days : Monday to Saturday with alternate Saturdays off (i.e. two Saturdays off per month)

6. Reporting to Directors, working together with social media manager, product development team and sales manager.

Educational qualifications:

Any undergraduate degree related to communication, psychology. If you have the skills required in this JD you can apply even if you don’t have a formal degree. We believe in real world skills than degrees or marks.