Customer Support Executive For Work from Home (Kanpur).

看过: 108

更新日: 06-05-2024

位置: Kanpur Uttar Pradesh Nagpur Maharashtra Ranchi Jharkhand

类别: 咨询/客户服务生产/工艺

行业: BPO Call Centre

水平: Telecalling/Telemarketing Executive

工作类型: Full Time, Permanent

薪水: ₹ 2,00,000 - 3,25,000 P.A.

经验: 0 - 1 years

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工作内容

Hiring For Customer Support Executive- Voice Process at Flipkart, Myntra, Amazon, Zomato and Swiggy.

Designation:- Customer Support Executive (Chat support)

Mandatory:- Fluence in English and Hindi.

Salary:- 14 K to 28 K

Qualification:- Graduation/HSC (Fresher can apply)

Roles and Responsibilities: -

Communicate with client customers via chat/phone to help resolve the issues being faced
Receive, process and verify the accuracy of orders from customers utilizing the companys internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Access the companys internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

Desired Candidate Profile

Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers
Typing speed is crucial (Speed 30 words per minute)

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