Delivery, Associate

☞ NGA Human Resources

看过: 101

更新日: 06-05-2024

位置: Kerala

类别: 人力资源 服务/清洁工/女仆 PG / PB /接待处 事件

行业: Human Resources Staffing

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工作内容

A)


Role



1


To process payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified



2


To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries



3


Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty



4


To own and manage the quality and accuracy of operational tasks of the team



5


To support and help facilitate 100% SLA attainment for the team through effective WFM



6


Be a SPOC to the Clients (Internal / External)



7


Be the Innovation champion for the process and team



B)


Main responsibilities-Production



1


Responsible for processing payrolls and HR tasks and Meeting Targets



2


Providing Feedback on Quality Issues Found during Audits



3


Responsible for timely escalation of production related issues



4


Responsible for maintaining Accuracy for the team



5


Prioritises, allocates and actions daily tasks to be accomplished to meet SLA



6


To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc



7


Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines



8


Calculates, prepares and transmits manual payments and third party disbursements



9


Coaches and advises team members on Systems and PC usage



10


Suggests ways in which systems and procedures can be improved to enhance the business



11


Responsible to track and manage SLAs



12


Help TL manage escalations for the team including RCAs, tracking, data collation and analysis



C)


Main responsibilities-Compliances



1


Following ISMS Compliance Of The Team



2


Adhering To Company Policies, Rules And Regulations



3


Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process



4


Adhering to Work Timings, Leave Schedules

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最后期限: 20-06-2024

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